• What is MSP Square?
• MSP Square is an initiative taken by U&D Square Sol. Pvt. Ltd. exclusively for catering to the needs of MSP’s across the globe. MSP Square delivers the TRUE 24x7 NOC services, where our team of certified and experienced professionals provide TRUE 24x7 Monitoring, Alerting and Management Services to our customers using a state of art center in Pune India.

• What is NOC?
• A network operations center or NOC is a place which allows you to exercise control over a computer, television broadcast, or telecommunications network. NOC is responsible for monitoring the network for alarms or certain conditions that may require special & immediate attention to avoid impact on the network performance.

• What are the services offered by MSPSquare?
• MSP Square offers fantastic range of services like :
• Desktop Monitoring & Alerting
• Desktop Total Management
• Server Monitoring & Alerting
• Server Total Management
• Private Label NOC Services
• Shared NOC services
• Virtual Dedicated Administrator
• Virtual Shared Administrator

• What is TRUE 24x7 Service?
• Lot of companies claim to provide 24x7 services but provide 9x5 services or 24x5 services, but we at MSP Square provide true 24x7 services. Our admins are working round the clock and rotating shifts to provide True 24x7 coverage.

• What differentiates MSP Square from rest of the companies?
• You can find several other companies extending similar services as MSP Square, however the key differentiator would be our expertise to support MSPs with customized & transparent processes build around your specific & unique requirements.

• If I have remote monitoring software why do I need MSP Square NOC services?
  • Any Tool / Software for monitoring can be a bridge between the technician and machine, tool can send you an alert but in the end you need technicians & experts to not only react on that alert but also resolve the problem from root so that the problem does not pop up again. At MSP Square we provide both reactive and proactive support.

• What is the infrastructure at MSP Square NOC?
• 10,000 sq. ft. NOC with total seating capacity of 350 people.
• IT Infrastructure developed and maintained as per ISO 27001 guidelines.
• 3 dedicated Internet lines and 1 Backup line.
• Uninterrupted Power Supply (UPS and Generator).
• CCTV and Access control for physical security.
• Web cameras for clients: watch your team work on PDA, Mobile, Laptop or PC.
• Long distance / VOIP access to all level of support for urgent/critical notifications to the client.
• Interactive training rooms and simulation labs.
• ITIL based processes & proven practices.
• Redundancy provided at every point of failure.
• Complete disaster recovery procedure in place.
• 99.9% uptime guaranteed from power and internet outage.

• What is monitoring service?
• Please click here for details

• What is total management?
• Please click here for details

• How NOC operates?
• Please click here for details

• What are the qualifications of the MSPSquare NOC team?
• We have a well qualified and experienced team. The support engineers have either a Bachelors or Masters degree in Computer Science or similar discipline with relevant professional experience.  
  They also have one or more certifications like:
• PMP
• CCNP
• CCNA
• MCP + I
• MCP
• MCSD
• MCSA
• MCSE
• ITIL
• PMI
• RHCE
• RHCT

• What technology / software are used by MSPSquare to provide support?
• Our team is experienced in all widely used tools such as Kaseya, N-able, Level Platform, LogMeIn, etc. We also have the ability to quickly gather knowledge on customized tools used for monitoring.

• What is the process to get started?
• Send an E-mail to contact@mspsquare.com or Click here

• How much time it takes to setup the services?
• The setup would take anything between 4 hours to 24 hours, there are few steps to be followed:
• The invoice is raised in your name for the first month’s billing, the process starts as soon as the invoice is paid
• If you have already filled the discovery document(else Discovery document would be sent over), we start the deployment of best practices across the infrastructure to be managed /monitored.
• If you have your own tool(IT Infrastructure mgmt tool) we use the same tool and start the process after getting proper credentials.
• The entire process can be completed within 24 hours.

• What are the technologies currently supported by MSPSquare?
• Please click here for details

• What is Private NOC and Shared NOC?
• Please click here for details

• What information needs to be given to know how much I can save or to get the proposal?
• You need to fill the Cost Saving analysis form and send it across, we will study the current infrastructure along with your current requirements to come up with the comprehensive ROI analysis.

• Is my information safe with you?
  
  • We are an ISO 9001 & ISO 27001(which is essentially about the information security) certified company; we follow the practices based on ITIL V3. We have multiple layers of security measures including Physical security, Logical security  to ensure the information security and data integrity.

• What if I don’t want to let my customers know that support is been outsourced?
  
  • MSPSquare offers private label NOC services to its customers, which allows you to provide support to your client under your own brand. The Team would be dedicated to you and would act as seamless extension of your onsite team.

• Do you provide phone support?
• Yes we do provide phone support. Under the Private NOC services the Phone support would also be branded under your name.

• What does "1 team" mean? Can I customize it?
• One team mean 3 full time resources  ( work for 8 hrs a day 6 days a week) +1 backup resource that will cover 24x7x356 days. Typically team consists of either Level1 , Level2 or Level3 resources however you can customize and have a mix of various expertise as well as make the team work for   8 , 16 or 24 hrs in shifts.

• How many people do I need to cover 24x7x365 days ?
  
• Typically 3 admins can cover 24x7 Operations along with an additional admin to cover the weekly offs of the 3 Regular admins.

• How do you want me to pay?
• There are various modes of payment available for the MSPSquare customers like:
• Using Credit card
• Paypal
• Bank Transfer / Bank Wire Transfer.

• What if I am not happy with your services?
  
  • MSPSquare is committed to provide the best support services to it’s clients. We are 100% committed to the quality of our services, if you have problem with the quality of services, you can contact the account manager and he will ensure the delivery of services would be as per your requirements. If you are still not happy with our services you have an option to quit. *

• What if I need to ramp up or ramp down in between the contract?
  • MSPSquare offers flexibility to it’s customers, we understand the business requirement for every client are unique hence we offer the Ramp Up and Ramp Down at a short notice.

• What is the minimum contract duration?
• MSPSquare believes that every customer and it’s business requirements are unique hence we offer flexible business plans to our customers.

• How do I communicate with my team ?
• MSPSquare offers multiple options of communication with your team:
• Dedicated account manager can act as a single point of contact.
• You can contact the team members 24x7 via Phone, email or chat.
• You can also create a ticket or call the helpdesk.

• Will you share best practices of support with us?
• Yes we will share our best practices with you, not only that but if required we will create new processes and procedures to suit your unique business requirements. We are committed to our moto  of client satisfaction. You success is our success.

• Will you help us streamlining our process?
• Yes, MSPSquare  would definitely come forward to help you streamline your existing processes or define altogether new processes to suit your unique business requirements.

• Who would take care of my problems in emergency?
• Every project has an Engagement and Account Manager assigned who would take care of critical issues in emergency and resolve them quickly.