Managed IT (NOC)

Proactive Maintenance:

Proactive maintenance is all about keeping equipment failure from happening in the first place. This involves performing inspections, tests and maintenance activities to make sure equipment is functioning ideally and that no underlying problems could cause a failure. If a breakdown does occur, the proactive approach places a high priority on finding the root cause in order to prevent it from causing problems in the future. Keeping an eye on equipment and properly maintaining it gives you a greater degree of control over the situation and can save you time, effort and money.

Alert Monitoring and Escalation:

IT alerts are the first line of defence against system outages or changes that can turn into major incidents. By automatically monitoring systems and generating alerts for outages and risky changes, IT teams can minimize downtime—and the high cost that comes with it.

IT alerts are undeniably an important part of incident management, but the truth is that they’re not just a simple fix you can set and forget. Setting alert thresholds too low can lead to overflowing inboxes, unhappy on-call teams, and alert fatigue. Setting thresholds too high can mean missing critical issues and costing the company millions. Which is why you need experts to set up the most effective IT alerting systems with these best practices in mind.

Backup Management:

Backup management refers to the ongoing administration of data protection operations. The effort necessary to manage backups can vary greatly depending on the data backup method in use Backup management can incur considerable administrative costs.

At MSP Square we follow the best practice for Backup Management and we are tool agnostic. We have experience working with dozens of tools to provide Backup Management to our customers.

Remediation Services

Network Operations Centre (NOC) services

As an MSP you know that even a minor disruption to your IT network can have a huge impact. NOCs continuously monitor and maintain you and your client’s IT infrastructure, which ensures stability, security and functionality. A capable and well-equipped NOC is absolutely essential for a successful business.

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SCALABILITY

Our NOC service allows you to extend your capabilities and service offering, for a fixed monthly cost, allowing you to win new contracts and grow your MSP, without the cost of staff training and hiring.
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24/7 SUPPORT

Inbay work as an extension of your business, taking care of your client’s servers and devices 24 hours a day, 7 days a week, 365 days a year and provide on-demand IT expertise and quick issue resolution.
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FOCUS ON WHAT MATTERS

Inbay work as an extension of your business, taking care of your client’s servers and devices 24 hours a day, 7 days a week, 365 days a year and provide on-demand IT expertise and quick issue resolution.
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PEACE OF MIND

You can rest assured that you and your client’s IT infrastructure is taken care of with our team of highly skilled 1st, 2nd and 3rd line engineers, ensuring your service levels remain high and your customers happy.